Shipping

Last updated October 27, 2026.

Digital portraits

Your full-resolution file arrives by email, usually within minutes of payment. With an order placed before your portrait was made, it comes once your portrait is made or, with the artwork proof, once you approve it. If it does not arrive, check your spam folder, then write to hello@artmoe.com and we will send it again.

Prints

We ship to addresses in the United States only, and shipping is free. We cannot ship to freight forwarders or to addresses outside the United States.
Prints are made to order by our print partner and shipped with tracking, which we email to you.
For an order after a free preview, prints leave our print partner within 5 business days of your order, and most arrive 6 to 10 business days after you order. The arrival time is an estimate, not a promise: carriers, weather and busy seasons can add time. Before holidays we post a suggested last day to order; it is our best estimate, not a guarantee of arrival by a given date.
For an order placed before your portrait was made, we check every portrait before it is printed, so your print leaves our print partner within 6 business days of your order or, with the artwork proof, of your approval of your portrait. The arrival dates we show you are an estimate, not a promise.
If we cannot ship your print within the time stated above, we will email you with a new shipping date and give you the choice to wait or to cancel for a full refund.
Once your print has shipped, a late arrival is not a reason for a refund. If tracking stops moving for 7 days, write to us and we will chase the carrier for you.
For an order after a free preview, a print cannot be canceled or changed once it is being made, which usually starts within hours of your order. An order placed before your portrait was made can be changed or canceled within 30 minutes of ordering, as our Returns page explains, and after that only as the point above on late prints says.
Please check your shipping address at checkout. We cannot change it once the print is being made, and a print sent to a wrong or incomplete address you gave us is not covered as lost.
If a package comes back to us because it could not be delivered, was refused or was not collected, we will send it again once you pay the new shipping cost. We do not refund it.
Please open your package when it arrives. For an order after a free preview, problems must be reported within 30 days of delivery; for an order placed before your portrait was made, damage or a wrong item must be reported within 48 hours of delivery. Our Returns page explains both.
Ownership of the print, and the risk of its loss, pass to you when we hand it to the carrier. Our Returns page still protects you if a print arrives damaged or is never delivered.
A print that tracking shows as delivered to your address has been delivered. We are not responsible for packages stolen after delivery; our Returns page explains how we can help. If packages are not safe at your door, please use an address where someone can receive them.

Contact

Dava Labs LLC, doing business as Artmoe, 418 Broadway #7338, Albany, NY 12207. Email hello@artmoe.com.